National Microfinance Bank Plc (NMB) has today organized a meeting event of NMB Executive Network members from Northern zone, a meeting that brought together over 120 corporates which includes our existing and prospect customers.
NMB Executive Network is a forum that started in 2014 by targeting major cities DSM, Mwanza, Mbeya, Morogoro, Arusha and Kilimanjaro which has as well been extended to other big Regions.
The main aim of the network is to foster rewarding relationship with NMB business customers. This is achieved by providing forums for customers to explore business opportunities through training, capacity building and networking opportunities.
The NMB Chief of Wholesale Banking Officer Mr. Richard Makungwa, said that the aim of holding such meetings is to strengthen business relations with its top end business and corporate customers.
“NMB is committed in ensuring that we do continuous improvement of products and services to match the changing needs of customers. This is achieved through feedback from customers and their segmentation,” Said Mr. Makungwa.
Mr. Makungwa further said that improvements done by the bank so far will help to bring services more close to this segment of customers where they will not only get the best services but also acquire various trainings including the ones received at the meeting on Wellness and Governance.
Members of the Executive Network normally get trained on capacity building in areas affecting business (Business planning, Taxation, Business Regulations), sponsorship to major trade countries (China, Hong Kong, Dubai), Fast track counters at all NMB Branches, Preferential forex rates, Special customer ID as a recognition to all NMB Branches – all these are done in order to support businesses become and remain competitive.
Mr. Makungwa said that corporate customers use NMB services for current account and payments while others use NMB for internet banking or trade finance and foreign exchange. And a large proportion is using the lending products.
NMB Managing Director – Ineke Bussemaker delivering a key note address to the NMB Executive Network meeting in Arusha over the weekend. NMB organized the NMB Executive Network that brought together over 100 top ends Business Customers and corporates from Northern zone who commands the annual turnover of over TZS 10 Billion each. Limited top end SME’s customers with turnover of over TZS 2.5Billion were also invited in the gathering which among others they discussed on ways to improve their business relationship and foster rewarding relationship between the bank and its top end customers.